Shop n Cro is based in Melbourne, Australia.

Our stocked products are dispatched from Melbourne, Australia.

Yes. Shop n Cro specialises in genuine Croatian products that are made, designed or sourced from Croatia.

Our range includes Croatian clothing, books, magazines, newspapers, flags, accessories, gifts, sporting merchandise and many other Croatian products.

Products listed as in stock are generally held in our Melbourne warehouse and dispatched from Melbourne.

Special-order items that we need to source for you may take longer because they first need to be ordered or imported.

Occasionally an item may become unavailable or sell out before your order is processed.

If this happens, we will contact you to discuss the available options, which may include sourcing the item, selecting a suitable alternative or receiving a refund for the unavailable product.

Please check your order carefully before submitting it.

Once an order has been placed, changes or cancellations cannot always be guaranteed because we may already have started processing it.

If you've made a mistake, contact us as soon as possible and we'll do our best to help before the order is dispatched.

Orders for stocked products are dispatched from Melbourne, Victoria, Australia.

We primarily use Australia Post to deliver orders.

Shipping charges are shown at checkout before you complete your purchase.

Shop n Cro currently offers flat-rate shipping, making it easier to know your delivery cost when ordering multiple products.

Magazine subscriptions are different — shipping is included in the subscription price.

For products purchased through Shop n Cro, you should not receive an unexpected customs or duty bill when your order arrives.

We take care of applicable import costs when bringing our Croatian products into Australia.

The amount shown to you at checkout is the amount you pay to Shop n Cro.

Delivery time depends on your location and the Australia Post service used for your order.

Because stocked products are dispatched from Melbourne, Australian orders do not need to travel from Croatia after you place your order.

Please remember that Australia Post delivery times can vary, particularly during Christmas, public holidays and other busy periods.

Unfortunately, once an order has been handed to the delivery carrier, we cannot guarantee an exact delivery date.

If you need something for a birthday, wedding, sporting event, Christmas or another special occasion, we recommend ordering as early as possible.

Unfortunately, once an order has been handed to the delivery carrier, we cannot guarantee an exact delivery date.

If you need something for a birthday, wedding, sporting event, Christmas or another special occasion, we recommend ordering as early as possible.

Yes. Our Croatian magazines, newspapers and crossword magazines are supplied for Croatian readers and are generally published in the Croatian language, unless a product description states otherwise.

This is completely normal.

Our magazines are imported from Croatia to Australia. Because of international freight and distribution time, Croatian magazines can be approximately 7–21 days behind their Croatian publication date by the time they are available in Australia.

That doesn't mean you've been sent the wrong issue — it's simply the time required to get the magazines from Croatia to Australia.

Where the individual-issue option is available on the product page, yes.

Simply select the single-issue option rather than a prepaid subscription.

Availability may vary depending on the magazine and current stock.

Select the magazine you would like and choose the available prepaid subscription period on its product page.

Depending on the publication, options may include 3 months, 6 months, 12 months or longer.

The number of issues you receive depends on how frequently that particular magazine is published.

Yes.

Shipping is included in the price of our prepaid magazine subscriptions unless otherwise stated on the individual product page.

This means you don't need to pay a separate delivery charge for every magazine issue you receive during your subscription.

Some international destinations may include a one-time delivery fee to come the extra shipping cost for that destination.

It depends on the magazine.

Some Croatian magazines are published:

Weekly — approximately one issue each week
Fortnightly — approximately one issue every two weeks
Monthly — approximately one issue each month
Bimonthly — approximately one issue every two months

Please check the individual magazine page for its publication frequency and the number of issues included in your subscription.

Our magazine subscriptions are based on the number of issues included in your subscription, not simply the number of calendar months that have passed.

When you purchase a subscription, you are paying for a specific number of magazine issues based on the magazine's normal publication frequency.

Shop n Cro will continue sending your magazines until you have received the full number of issues included in your paid subscription.

A 12-month subscription represents the number of issues normally published during a 12-month period.

For example:

50 Skandi is normally published fortnightly.

A 12-month subscription includes 26 issues.

If you purchase a 12-month 50 Skandi subscription, you have paid for 26 magazines.

We will continue sending your subscription until all 26 issues have been sent to you, even if it takes longer than 12 calendar months.

Croatian magazines are imported into Australia, so occasional delays can occur.

Delays may be caused by:

• Publication schedule changes in Croatia
• Croatian public holidays or seasonal publishing breaks
• International freight delays
• Customs or import processing
• Delayed shipments from Croatia
• Australian transport or delivery disruptions
• Other circumstances outside Shop n Cro's control

Because of this, the date you receive your final magazine may sometimes fall outside the original 12-month calendar period.

You will not lose the issues you have paid for because of these delays.

Your subscription is based on the number of magazines you purchased — not the amount of time that has passed.

Simple Example: 50 Skandi

Magazine: 50 Skandi
Frequency: Fortnightly
Subscription purchased: 12 months
Issues included: 26 magazines

You pay for 26 issues.

If all 26 magazines are sent within 12 months → your subscription is complete.

If delays mean only 24 magazines have been sent after 12 months → your subscription continues.

Shop n Cro will send the remaining 2 magazines as they become available.

Your subscription finishes only after all 26 paid issues have been sent.

Magazine subscriptions are prepaid subscriptions and cannot be cancelled for a refund once purchased.

When you purchase a prepaid magazine subscription from Shop n Cro, we arrange and purchase the corresponding subscription from the publisher or supplier for the duration and number of issues you selected.

This means Shop n Cro commits to your subscription in advance so that your allocated magazines can be supplied to you for the chosen subscription period.

Is my subscription price locked in?

Yes. Once you purchase a prepaid magazine subscription, your price is locked in for the entire subscription you purchased.

For example, if you purchase a 12-month subscription, the price you pay at the time of purchase covers the full number of magazine issues included in that subscription.

If the magazine price, publisher price, import costs or Shop n Cro subscription price increases after you subscribe, you will not be charged the difference.

Your original subscription price remains unchanged until all of the issues included in your prepaid subscription have been sent.

Nothing changes for your existing prepaid subscription.

Once your subscription has been purchased, any future price increases will not be applied to the issues already included in your subscription.

For example:

If you purchase a 12-month 50 Skandi subscription containing 26 issues, the price you paid covers all 26 magazines.

Even if the price of 50 Skandi increases after issue 10, you will still receive the remaining 16 issues without paying any additional amount.

Your subscription price is locked in until all 26 paid issues have been sent.

Please check the sizing information provided on the individual product page or our Size Guide before ordering.

Sizing can vary between Croatian manufacturers and different styles, so don't assume that every product will fit exactly the same way.

Where measurements are provided, we recommend comparing them with a similar item you already own.

For kids and baby clothing we recommend getting a size up so the little ones can enjoy it longer.

We try to represent our products as accurately as possible.

However, colours may look slightly different depending on photography, lighting and your phone, tablet or computer screen.

Shop n Cro does not have access to or store your full credit-card details on our own system.

Payments are processed through the payment services available at checkout.

We use the information required to process your purchase, communicate with you and deliver your order.

Please see our Privacy Policy and Terms & Conditions for further information about how customer information is handled.

If you have a question about a product, existing order, subscription or special request, please use our Contact Us page or email:

info@shopncro.com

Please include your order number if your enquiry relates to an existing order.

We aim to respond to customer emails within 48 hours.

You may find other ways to contact us on out contact page.

🇭🇷 Thank you for supporting Shop n Cro and helping us keep Croatian products, language and culture close to home.